Terms and Refund Policy

Terms of Service & Refund Policy

Last Updated: [2-26-2026]

These Terms of Service (“Terms”) govern your use of:

https://supps.thetrugenetics.com
(the “Website”)

This Website is operated by Tru-Genetics LLC (“Tru-Genetics,” “Company,” “we,” “our,” or “us”).

By accessing this Website or purchasing products or services, you agree to be bound by these Terms.

1. Acceptance of Terms

By using this Website, creating an account, or completing a purchase, you agree to:

  • These Terms of Service

  • Our Privacy Policy

  • Our Refund Policy

If you do not agree, you may not use this Website.

2. Products and Services

Tru-Genetics provides:

  • Dietary supplements

  • Wellness products

  • Genetic testing kits

  • Membership programs

  • Coaching and lifestyle guidance services

All products and services are subject to availability and may be modified or discontinued at any time.

3. Important Health Disclaimer

The information provided on this Website is for educational and informational purposes only.

Tru-Genetics and its representatives:

  • Are not acting as medical providers unless explicitly stated

  • Do not diagnose, treat, cure, or prevent disease

  • Do not replace licensed medical advice

Always consult a licensed healthcare professional before:

  • Starting supplements

  • Changing diet or exercise

  • Beginning wellness programs

FDA Disclaimer

Statements on this Website have not been evaluated by the Food and Drug Administration. Products are not intended to diagnose, treat, cure, or prevent any disease.

4. Coaching Services (If Applicable)

Where coaching or wellness guidance is purchased:

  • Coaches act as mentors and lifestyle guides only.

  • Coaching is not medical, psychological, or nutritional therapy.

  • Outcomes are not guaranteed.

  • Clients remain responsible for their own health decisions.

Clients agree to provide accurate and complete information. Tru-Genetics is not responsible for outcomes resulting from inaccurate information provided by the client.

5. User Accounts

You agree to:

  • Provide accurate information

  • Maintain account confidentiality

  • Accept responsibility for activity under your account

We reserve the right to suspend accounts for misuse or fraud.

6. Payments

All payments must be made in U.S. Dollars.

By purchasing, you authorize Tru-Genetics and its payment processors to charge your selected payment method.

We reserve the right to:

  • Refuse or cancel orders

  • Limit quantities

  • Prevent suspected fraud

7. Subscription Services

Some services operate on recurring billing.

By subscribing, you agree that:

  • Billing renews automatically unless canceled

  • Cancellation must occur prior to renewal

  • Renewal charges are non-refundable once processed

Members receive renewal notification emails when applicable.

8. Intellectual Property

All Website content including:

  • Logos

  • Branding

  • Images

  • Text

  • Programs

  • Materials

are the property of Tru-Genetics LLC and may not be copied, reproduced, or distributed without written permission.

9. No Guarantees

Results from supplements, coaching, or wellness programs vary by individual.

Tru-Genetics makes no guarantees regarding:

  • Health outcomes

  • Fitness results

  • Weight loss

  • Wellness improvements

All services are provided “AS IS” and “AS AVAILABLE.”

10. Limitation of Liability

To the fullest extent permitted by law:

Tru-Genetics shall not be liable for:

  • Indirect damages

  • Consequential damages

  • Loss of profits

  • Health outcomes

  • Personal decisions based on information provided

Total liability shall never exceed the amount paid by the customer for the applicable product or service.

11. Indemnification

You agree to indemnify and hold harmless Tru-Genetics LLC and its officers, employees, contractors, and affiliates from any claims arising from:

  • Misuse of products

  • Violation of these Terms

  • Inaccurate information provided by you

12. Governing Law

These Terms are governed by the laws of the State of Ohio, without regard to conflict-of-law principles.

All disputes shall be resolved exclusively in courts located in Hamilton County, Ohio.

Both parties waive the right to trial by jury to the fullest extent permitted by law.

13. Modifications

We may update these Terms at any time. Continued use of the Website constitutes acceptance of updated Terms.

14. Refund Policy

General Refund Requests

To request a refund, contact:

info@thetrugenetics.com

Include:

  • Order number

  • Name

  • Reason for request

Approved refunds will be returned to the original payment method. Processing times vary by financial institution.

A. DNA Testing Kits

  • Refunds are available only before shipment.

  • Once shipped, kits are non-refundable due to sanitary and single-use requirements.

B. Supplements

Because supplements are consumable products:

  • No refunds once an order has entered production, shipped, or been delivered.

  • Custom supplement packs are non-returnable.

  • Refunds may be granted only if requested before fulfillment begins.

C. Transformative Wellness Coaching Program

Participants receive a 30-day money-back guarantee from program start date.

Requests must be submitted within the 30-day period.

D. Tru-Genetics Premium Membership

  • Members receive renewal notice prior to billing.

  • Cancellation before renewal prevents future charges.

  • Renewed subscription payments are non-refundable.

15. Chargebacks

Customers agree to contact Tru-Genetics support prior to initiating a chargeback.

Fraudulent or abusive chargebacks may result in:

  • Account termination

  • Purchase restrictions

  • Collection action where permitted by law

16. Contact Information

Tru-Genetics LLC
Email: support@thetrugenetics.com
Website: https://supps.thetrugenetics.com