Privacy Policy
Last Updated: [2-26-2026]
Tru-Genetics LLC (“Tru-Genetics,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how information is collected, used, and protected when you visit or make a purchase from:
https://supps.thetrugenetics.com
We do not sell, share, or trade your personal information with third parties for marketing purposes.
Who We Are
Our website address is:
https://supps.thetrugenetics.com
This website operates as the supplement and product storefront of Tru-Genetics LLC.
Information We Collect
We may collect personal information when you:
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Place an order
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Create an account
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Contact customer support
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Subscribe to communications
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Leave comments or reviews
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Interact with our website
Information collected may include:
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Name
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Email address
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Phone number
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Billing and shipping address
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Payment information (processed securely by third-party processors)
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IP address and browser information
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Order history and purchase activity
Comments
When visitors leave comments on the site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to assist with spam detection.
Media
If you upload images to the website, avoid uploading images containing embedded location data (EXIF GPS). Visitors may download and extract location data from images on the website.
Cookies
We use cookies to improve user experience and website functionality.
Comment Cookies
If you leave a comment, you may opt-in to saving your name, email address, and website in cookies for convenience. These cookies last one year.
Login Cookies
When visiting the login page, a temporary cookie determines whether your browser accepts cookies. It contains no personal data and is discarded when you close your browser.
When you log in:
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Login cookies last two days
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Screen preference cookies last one year
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“Remember Me” keeps login active for two weeks
Logging out removes login cookies.
Editing Cookies
If you edit or publish content, a cookie storing the post ID is saved and expires after one day.
Ecommerce & Payment Processing
When you make a purchase:
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Payment information is processed securely through third-party payment processors.
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We do not store full credit card numbers on our servers.
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Order information is retained for accounting, fulfillment, and customer support purposes.
Third-party processors may include payment gateways, fraud prevention tools, shipping providers, and analytics platforms necessary to operate our store.
Embedded Content From Other Websites
Articles or pages may include embedded content (videos, images, etc.). Embedded content behaves as if you visited the external website directly.
These websites may:
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Collect data about you
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Use cookies
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Track interactions
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Monitor engagement if you are logged into their platform
Who We Share Your Data With
We only share information when necessary to operate our services, including:
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Payment processors
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Shipping and fulfillment providers
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Website hosting providers
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Messaging and communication platforms
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Fraud prevention and security services
If you request a password reset, your IP address will be included in the reset email.
We do not sell personal information.
Data Retention
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Comments and metadata are retained indefinitely to recognize follow-up comments automatically.
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Registered users’ profile information is stored until the account is deleted.
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Order records may be retained as required for legal, tax, and accounting obligations.
Users may view, edit, or delete personal information at any time (username changes excluded). Administrators may also access and edit information as necessary.
Your Data Rights
If you have an account or have submitted personal data, you may request:
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A copy of your personal data
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Correction of inaccurate data
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Deletion of personal data (except where legally required to retain it)
Requests may be submitted by contacting us through the website.
Where Your Data Is Sent
Visitor comments may be checked through automated spam detection services.
Data may also be processed by secure third-party providers necessary for website functionality and order fulfillment.
SMS Privacy Policy
Tru-Genetics LLC may disclose Personal Data as follows:
Messaging Service Providers
We will not share SMS opt-in data or consent with third parties for purposes unrelated to providing messaging services.
We may share Personal Data with vendors that help deliver messaging services, including:
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Messaging platforms
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Phone carriers
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Technical service providers supporting SMS delivery
Affiliates
We may disclose Personal Data to affiliated entities or subsidiaries. Any such use remains subject to this Privacy Policy.
Protection of SMS Consent
All categories above exclude text messaging originator opt-in data and consent, which will not be shared with any third parties for marketing purposes.
Security
We implement reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, or misuse.
Changes to This Policy
We may update this Privacy Policy periodically. Updates will be posted on this page with a revised “Last Updated” date.
Contact Information
For privacy-related questions or requests, please contact us through: